Refund policy

At Hadal Zone, each product is made to order. Because of this, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, or other reasons unrelated to a product defect or fulfillment error.

If you receive a damaged item or the wrong product, please contact us within 14 days of delivery at:

support@hadalzone.shop

Include:

• Your order number
• Photos of the product
• A description of the issue

Once the issue is verified, we will offer a replacement or refund at no additional cost.

Please note:

• We do not accept returns for buyer’s remorse or incorrect orders.
• Items must not be used or altered.

If your issue is approved, we will guide you through the replacement or refund process.

Thank you for supporting Hadal Zone.